Getting Started

Whether you're just considering therapy or have already scheduled your first appointment, we hope this guide helps you feel informed and supported as you begin your journey with Balansera Therapy Group.

  • How do I schedule an appointment?

    To schedule an appointment, please contact our office directly or complete the appointment request form here:

    Request Appointment

  • What is required before my first appointment?

    Prior to your first appointment, please complete the following forms:

    1. Client Intake Form (https://hptz.io/00QSIDq)
    2. Client Authorizations Form (https://hptz.io/0CflmRz)
    3. Payment Authorization Form (Located in your client portal account)

  • What if my insurance is out of network?

    If your insurance is out of network, we offer private pay options for your convenience. The rate is $150 per 60 minute session. We accept credit and debit card payments; however, please note that we do not accept cash or checks at our practice.


    For those without insurance, we offer sliding scale rates. Please contact us to learn more.

  • What is the cancellation policy?

    We require at least 24-hour notice when canceling or rescheduling an appointment. Cancellation of an appointment may be done via your patient portal, through email, or by leaving a voicemail. 

  • How do I upload my insurance card?

    You may email a copy of your insurance card to our office administrator at frontdesk@balanseratherapy.com, or upload it directly through the patient portal—whichever is most convenient for you.

  • How do I complete the intake paperwork?

    After scheduling your first appointment, please complete the following forms:


    1. Client Intake Form (https://hptz.io/00QSIDq)
    2. Client Authorizations Form (https://hptz.io/0CflmRz)
    3. Payment Authorization Form (Located in your client portal account)

    These forms are secure and convenient. You can fill them out online on your computer, tablet, or phone.


    If you prefer to complete the paperwork in person, you're welcome to do so at our office. Please notify our team in advance and plan to arrive at least 15 minutes before your scheduled appointment.

  • What should I bring with me to my first session?

    Once your paperwork and insurance verification are complete, all you need to bring to your intake appointment is yourself.


    We aim to handle these details in advance so you can focus fully on beginning your healing journey. 

  • What should I expect during my first session?

    During your initial appointment, your therapist will take time to learn about you and explore the reasons you're seeking therapy. This session is meant to help both you and the therapist determine if working together feels like a good fit. The appointment typically lasts about an hour. To keep things on schedule, we ask that all paperwork be completed beforehand, as filling it out on-site may extend your visit.

  • Can I change my appointment type?

    Yes, please call the office at (904)-866-1857 to change your appointment type (in-office or virtual options available).

  • When is my copay due?

    Unless otherwise specified, your copay is due at the time of your appointment.

Additional questions? Check out our FAQ page for more helpful answers and details about our practice, or contact our office directly.